1. Purpose
This website is designed to help council and housing association tenants find a mutual exchange. To keep the platform safe, fair, and useful for everyone, all listings must follow this policy.
2. Who Can List
- Only current council or housing association tenants may create listings.
- You must have the legal right to exchange your property.
- You must be at least 18 years old (or have parental/guardian consent if allowed by law).
3. What You Can List
Council and housing association properties available for mutual exchange.
Accurate details about your property, including:
Type of home (house, flat, bungalow, maisonette, etc.)
Number of bedrooms
Location (town/city, region)
Rent details (monthly rent including any service charges)
Features (garden, parking, accessibility adaptations, pets allowed, etc.)
Photos of your property (clear, honest, no stock images).
4. What You Cannot List
- Properties that are not owned/managed by a council or housing association.
- Homes where you do not have the legal right to exchange.
- Inaccurate, misleading, or false information.
- Content that is offensive, discriminatory, or abusive.
- Commercial adverts, spam, or unrelated services.
5. Responsibilities of the Lister
- Keep your listing accurate and up-to-date.
- Remove your listing if you are no longer looking to exchange.
- Respond to messages politely and honestly.
- Ensure you are not in breach of your tenancy agreement (e.g. rent arrears, eviction proceedings).
6. Landlord Approval
- All exchanges must be approved by both landlords before any move can take place.
- It is your responsibility to apply to your landlord and ensure you meet their conditions.
7. Moderation & Enforcement
We reserve the right to:
- Edit or remove listings that break this policy.
- Suspend or ban users who repeatedly breach the rules.
- Report illegal or fraudulent activity to the relevant authorities.
8. Disclaimer
We do not guarantee the accuracy of listings and are not responsible for disputes between users. Always verify details directly with the other tenant and your landlord before agreeing to an exchange.
Listing Standards
To ensure all listings on Swap Hub are clear, fair, and helpful, please follow these rules when advertising your home:
Required Standards
Clean & Tidy Presentation
Homes must be photographed in a clean and presentable condition.
No clutter, excessive mess, or damaged interiors in photos.
Accurate Information
Provide correct details about property size, number of bedrooms, location, and type of housing.
Misleading information may result in removal of the listing.
Safe & Respectful Content
No offensive, discriminatory, or unsafe content.
Listings must comply with your landlord/housing provider’s exchange rules.
Contact Information
Only verified contact details should be added.
Fake emails, phone numbers, or incomplete details are not allowed.
🚫 Not Allowed
Homes shown in unsanitary or unsafe condition.
Listings with incomplete descriptions or blurred/poor quality images.
Multiple duplicate listings for the same property.
Attempts to sell, sublet, or charge money outside Swap Hub’s platform.
⚠️ Consequences
Listings that don’t meet these rules may be hidden, suspended, or removed without refund (if paid).
Repeat offenders may have accounts restricted.