Refund Terms

1. General

We are committed to providing a fair and transparent service. This Refund Policy sets out when and how refunds may apply under UK consumer law.

2. Free Services

Access to free listings and features does not involve any payment, so refunds do not apply.

3. Paid Listings & Packages

When you purchase a listing package, upgrade, or featured placement, you normally have a 14-day cooling-off period under UK law.
However, if you choose to publish or activate your listing immediately, you agree that the service has begun and the right to cancel with a full refund no longer applies.
If you cancel within 14 days and before your listing goes live, you may request a refund.

4. Subscriptions / Memberships (if applicable)

Subscriptions can be cancelled at any time through your account.
When cancelled, your subscription will remain active until the end of the billing period; no partial refunds are issued for unused time.
If you cancel within 14 days of purchase and before accessing members-only services, you may request a full refund.

5. Technical Issues

If a technical error on our part prevents your listing or package from being used, we will either:
- Extend your package at no extra cost, or
- Issue a refund.

6. How to Request a Refund

To request a refund, please contact us within the relevant timeframe at:
📧 [your email address]
Please include your order number, payment method, and reason for your request.

7. Exceptions

Refunds will not be granted if:

You have already used the service (e.g. published your listing).
You change your mind after using the package.
You breach our Terms of Service or Community Guidelines.

⚖️ Important: By purchasing and choosing to activate a listing package immediately, you acknowledge and agree that you waive your statutory 14-day cancellation right once the service has begun.